1. DELIVERY AND RETURNS
1.1 Once a valid purchase has been completed, The Furniche will thereafter transmit a confirmation email to the registered email address of the customer intimating the scheduled date of delivery of customers purchased items.
1.2 Deliveries will be made within 3 weeks from the date of realization of purchase order amount. The customer hereby agrees to make adequate arrangements for smooth carriage of the purchased items by the carrier from the main gate of the customer premises to customers doorstep. The Furniche will not accept cancellation at the time of delivery on the grounds of inaccessibility to the customers desired location(e.g. doorway too small, insufficient space to manoeuvre the purchased items through the premises, road inaccessible to delivery van, etc.), subject to the general right of the customer under the cancellation clause below.
1.3 The Furniche will make every effort to carry out deliveries on the given date. The delivery date provided to the customer is an estimate given in good faith. If The Furniche finds subsequently that the estimate is inaccurate, The Furniche will endeavour to inform the customer using the registered contact numbers and/or email address of the customer.
1.4 The Furniche will make 3 attempts for delivery to the customers desired address. In case the delivery does not happen and the orders are returned, The Furniche reserves the right to cancel the order and retain up to 25% of the order value. All purchases on the website are made pursuant to a shipment contract.
The customer hereby agrees that the title to such purchased goods shall pass on to the customer once the goods are delivered by The Furniche to the carrier for delivery to the customer’s doorstep. The customer agrees that the carrier of the purchased goods to the customer’s premises shall be the customer’s agent.
1.5 The Furniche provides Free shipping worldwide (any Customs/ Octroi charges will payable directly to the courier company, by the customer). The Rug Republic reserves the right to revise prices in future.
2 CANCELLATION & RETURNS PROCEDURE
2.1 The customer may cancel the purchase order within a period of and in any event not later than, 2 working days from the date of purchase. If the customer chooses to cancel the purchase order after the dispatch of the purchased item, then the following procedure will apply:
For return of the purchase items, the customer should contact the customer care department of The Furniche at [email protected] within 7 days of delivery. The Furniche will levy an appropriate collection charge depending upon the items purchased and the customer’s location which will be duly conveyed before collection.
2.2 In case the reason of return is the delivery of wrong items (delivered items different from ordered/described, poor quality of delivered items etc.). The Furniche will fully refund the collection charges and further arrange the suitable replacement(s) at its own cost. Any refund of the purchase amount will only be at the discretion of The Furniche .
2.3 In case of refund, the refund will be made on the credit/debit/charge card with which the items were purchased online, after deducting the appropriate collection charge, once the items have been received back in good shape by The Furniche.
2.4 If it is found by The Furniche that the returned items are not in good condition, then The Furniche reserves the right to refuse any refund/replacement.
3 ARBITRATION AND SETTLEMENT OF DISPUTES
3.1 The Furniche will always make full efforts to ensure customer satisfaction. But, in the unfortunate situation of any legal disputes, the Courts at New Delhi alone shall have exclusive jurisdiction, to the exclusion of all other courts